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Post by account_disabled on Dec 7, 2023 8:37:07 GMT
Such as "How likely are you to recommend us to a friend?" or “Rate your experience with us,” using a scale of one to ten. Once customers respond to the survey, it is immediately sent to the company who can review the responses. Customer feedback is also useful for understanding whether customers are satisfied with the service, whether contacts are going well and whether website visitors are reading the right content. That said, it's best to only send these surveys to active customers and only once every 3-6 months. While it's important to get customer feedback, you don't want to bore them with constant surveys and Job Function Email List emails. 2. Knowledge Base Today, people expect and demand easy access to accurate information . Even better, the Knowledge Base is excellent for improving your search engine. Rankings (SEO), allowing other customers to discover your company. As an added benefit, the knowledge base can also be used internally, providing the same level of support and information to an organization's team members.With HubSpot, you can also create a private knowledge base where team members can access FAQs and other resources to help them resolve customer issues, improve customer relationships.
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